Do you need help?

We are ready to help you. Contact us directly by phone.

Would you like to contact us by e-mail about your request for help? Please refer to the below e-mail addresses per type of assistance.


Do you have a question you would like to ask directly to one of our contact persons? Select your topic and see who you can call or e-mail.

Do you have a question about the services we provide?

If you want to know more about what we can do for you, please contact us. We look forward to helping you.

Do you have a question about an invoice?

Please contact the Claims department. This can be done by:

    • sending an e-mail to
    • calling +420 296 339 607 (available on workdays between 9:30 and 16:00)

Are you a member of the press and do you have a question?

Please contact our spokesperson. We look forward to helping you.

In the event that they are not directly available, please leave a voicemail and they will call you back as soon as possible. Please do not contact our assistance centre to keep the lines open for people who need help.


Do you have a complaint or do you want to give us a compliment? We appreciate feedback on our services so that we can continuously improve them.
Please send an e-mail to

Headquarters and billing address

Our Office

Eurocross Assistance Czech Republic s.r.o.
Lazarská 13/8
120 00 Praha 2
Czech Republic
IČO: 25598180
DIČ: CZ25598180

International offices